Avem Quirks prides itself on providing our customers with high quality, reliably built equipment solutions to suit their business needs. As the quality of second-hand or reconditioned equipment does not conform to our high standards, we do not sell units of this type to our customers.
Avem Quirks does not provide short-term rentals of equipment. However, Avem Quirks does provide long-term fleet rental packages. If you would like to discuss this further please contact one of our experienced sales staff via our Contact us page.
Avem Quirks provides a 12 month warranty on all equipment sales. This warranty extends to all repairs needed as a result of manufacturer error and covers all repairs costs, including parts and labour.
Our experienced sales staff will provide you with an ETA when you purchase your equipment. If you require an update on this ETA or would like to advise Avem Quirks of a delivery date and time that best suits you, please call our head office and one of our staff will be happy to help. Our head office contact details can be found via our Contact Us page.
Arranging for one of our experienced service technicians to assess and repair your equipment is easy! With the serial number of your unit ready, please call our head office and ask to be put through to our service team so they can promptly assist with your needs. Our head office contact details can be found via our Contact Us page.
The serial number of your unit is needed in order to arrange a service. The location of this serial number depends of the type of unit you have purchased.
- For cooling units, such as our many different models of fridges, the serial number is generally found on a sticker placed on the inside upper left corner of the unit. If this is not the case, please look for a sticker that may be placed in another location on the inside of the unit.
- For heating units, such as Pie Warmers and Ovens, the serial number is found either on an engraved metal plate or a sticker. Both of these can be found on the outside of the unit.
The National Vaccine Storage Guidelines are outlined in the Strive for 5 initiative. This recommends that vaccines be kept between +2° and +8° to reduce the chance of product spoilage. We recommend you read and familiarise yourself with these guidelines via the links below:
Immunise Australia Program Website: http://www.immunise.health.gov.au/internet/immunise/publishing.nsf/Content/IMM77-cnt
Strive for 5 PDF : http://www.immunise.health.gov.au/internet/immunise/publishing.nsf/Content/D7EDA378F0B97134CA257D4D0081E4BB/$File/strive-for-5-guidelines.pdf
Your Medisafe fridge may rise above the recommended temperature outlined in the Strive for 5 guidelines for an unforeseen reason, such as power outages or breakdowns. This may cause spoilage of the product inside. The Data Logger DOES NOT notify you in real time if your unit rises above the recommended temperatures. The Data Logger solely records data to be reviewed later.
If this functionality is required, Avem Quirks can provide additional inputs, such as the Auto Dialler, to your Medisafe solution that will notify you in the case of certain events such as a power outage. Please contact one of our experienced sales staff for further details. You can find our contact details on the Contact Us page.
If your Data Logger is a Generation 1 model: - Check the degree symbol, if the C is flashing, this indicates a low battery warning - The battery of the Reader may be flat. The battery of the Reader can be replaced with a G13, 1.5V battery - Your L.C.D Display may be damaged and replacement of the MIN/MAX Reader is required. Please contact Avem Quirks for a replacement Reader.
The average lifespan of a Data Logger is generally between 18-36 months however this will differ depending on how regularly the Data Logger is recording data. A Data Logger set to record at 5 minute intervals will have a shorter life than one set to record every 10 minutes.
There is no determinable time frame for this, and will depend on variables such as stock level and room temperature. We recommend that you are familiar with the Australian guidelines for Vaccine Storage, Strive for 5, and that your cold chain management system accords with guidance it provides. For more information about correct storage of Vaccine, please contact one of our experienced support staff. Strive for 5 guidelines can be downloaded here - http://www.immunise.health.gov.au/.
Your new Medisafe refrigerator will come with installation instructions. Please check that appropriate power is supplied to the unit.
Ensure the power plug is in the ON position.
Before turning it on, check to see if it is safe. Check fuses from main power supply. If there is an electrical supply issue, please contact your electrician.
If it is a Medisafe refrigerator issue, please contact AvemQuirks on 1 800 658 120.
When you turn on your refrigerator, it will not be inside the pre-set temperature range of between +2°C & +8°C.
You can press any button on the controller or the red button on the Min/Max display to silence the alarm. The refrigerator will continue to come down into the pre-set range.
Check that there is sufficient air flow inside the refrigerator cabinet; that there are no large boxes or trays, stock is evenly distributed throughout the shelves, and there is space between stock and the evaporator plate at the rear of the cabinet.
A “Temperature Fault” notification will be sent given the AQ Box is correctly configured.
Ensure that the unit is not located in direct sunlight or in an area where the ambient temperature is above 30°C.
Check the condenser coil (located at the back of the unit) to ensure that air flow and heat dissipation are not restricted.
Check that the door has not been left open.
Check that the seal has not been damaged or obstructed, allowing cold air to escape from the refrigerated cabinet. If a new seal is required, please contact Avem Quirks Australia.
A “Temperature Fault” notification will be sent.
Your AQ Box will send a “Service Notification” at 11 Months from the installation date to remind you.
Please click here to book your service.
The national Australian Department of Health ‘Strive for 5’ guidelines recommend that vaccines be stored between +2°C and +8°C to reduce the chance of product spoilage. We recommend you read and familiarise yourself with these guidelines: 'Strive for 5'
On arrival of your new Medisafe Plus fridge the AQ Box – Cloud Based Temperature Monitoring Device is already fitted but will need to be activated.
Please complete the AQ Box Portal Registration Form that was inside the fridge and send the completed form to medisafeplus@avemquirks.com.au or complete it online. Our Medisafe Plus team will set this up to allow you to view the data via the cloud. We will reply when this has been completed.
Please call our National Service number on 1 800 658 120 and we will troubleshoot the issue for you. If we cannot assist at this time, we will send one of our technicians on site to repair the issue.
The sim card that is placed inside the AQ Box Cloud Based Temperature Monitoring Device has a serial number linked to an Avem Quirks software license. Replacing this with another sim card that is not registered will result in the data and graphs not being accessed or seen via the cloud.
In the event that you have lost or forgotten your password, please send an email to medisafeplus@avemquirks.com.au and request a new password for your email login.
This is because the AQ Box Cloud Temperature Monitoring Device sim card
“pings” a location from the nearest Telstra receiver station.
Yes, the AQ Box Cloud Monitoring device has an 8-hour battery backup to ensure that it continues to send data to the cloud. You will still be able to view the data via any web-enabled device such as a computer, smart phone or tablet, providing you have an internet connection.
A “Power Fault” notification will also be sent to your pre-nominated staff.
For extra backup, consider purchasing a UPS and battery back-up pack here.
Yes, the data will “cache” store data and will send all lost data to the cloud when the signal is restored.
The sim has capabilities to store up to 14 days’ worth of data.
A “No Connectivity” notification will be sent.
Yes, the sim card stores data up to 14 days so when the Telstra tower is back online the data will be sent to the cloud.
The AQ Device will continue sending data to the cloud until its own battery backup is fully exhausted.
A “No Connectivity” notification will be sent.
A battery pack or Uninterruptible Power Supply (UPS) is the best solution for running the refrigerator. This will also recharge the AQ Box.
Once connectivity is re-established, a notification will be sent.
For extra backup, consider purchasing a UPS and battery back-up pack here.
We are continually looking for extra options, including additional probes to monitor compressor irregularities, door alarms, strobe lighting for the hearing impaired and other features as needed.
Not currently. Each vaccine refrigerator will be required to have its own AQ Box fitted.
Yes, you can purchase more at most local pharmacies. However, please note that it is best to call our service team as this indicates that the putty/sealant compound has come away from the vial bottle and will need to be replaced. 100ml bottles of Glycerol BP are available at most pharmacies for approximately $5.00, but we highly
recommend that you contact our service department to send an approved technician to attend to this issue instead.
This screen provides an overview of the monitored device or devices assigned for you to view.
This is where you can add or delete notification responses and who receives them and how often. It also allows the user to manage passwords.
This is where you view and download the monitored device temperature history and fault reports.
Add Device – Administrator adding device.
Modify the device –This is only for approved users. It will enable added features or to change settings.
Add Users –Add a standard or Administrator user.
Manage Users –Change or delete user contact or select levels of access.
User Password –Change password by user. System administrator rights are needed. Add Group –Add a group to manage multiple devices.
Manage Groups – This is where you manage the email notifications and who can have authority to view devices, if you have multiple devices.
Add Notification –Add what information is sent on the notification and how often. Manage Notifications –Remove notification set up.
Email Templates, Remove Note – For Super Users only. Call history. Device information and backend data.
Signal Strength, Service Status, System Info –Selected device communication information and backend data.
Device Temperature –Users can choose a device, day and time range and print report or ‘Print to PDF’, OneNote (if installed).
Twice Daily -This report will give 2 readings of any device and print report or ‘Print to PDF’, OneNote (if installed).
Faulty Temperatures –This can show all devices in a group or individual devices and show total readings as well as faults.
Faulty Probe –This will show any device listed. Provides total probe readings for each set output including air temperature, simulated product temperature and ambient temperature. Asset History is used for device diagnostics.
Device Trip –Will show if the device has moved. Please note this is based on the nearest signal tower in the area and will reflect that base location.
Faulty Device Duration –Will show device probe temperatures outside of the set temperature and duration.
Compressor Decay –If installed will allow the technician to diagnose Compressor fatigue.
A video on how to generate a report can be found here.
Under ‘Report’ choose – ‘Device Temperature’. Select the device in the drop-down box and choose the ‘From’ date and time.
Choose the ‘To’ date and time.
Choose ‘Reading every (minutes)’. This can be from 1–99 minutes.
Once all parameters are set click the ‘Generate’ button and the report will generate in the background.
A video on how to generate a report can be found here.
Once the report has been generated, go to the end of the report and click on the blue highlighted link, ‘Click here to print report’.
Choose the printer that you want to print to and click print.
To save the report to your PC, you will need to install the following programs to execute the printing functions.
From the generated report, press Ctrl + P
Destination: ‘Save as PDF’. This will need to be changed from your default printer.
All Medisafe Plus refrigerators come with a 24-month parts and labor warranty.
The AQ Box Monitoring Device is warranted for parts and labor during paid subscription periods.
The AQ Box warranty is void if incorrect installation or unauthorized modifications are performed without prior approval from Avem Quirks.
The serial number of your unit is needed in order to arrange a service. The location of this serial number depends of the type of unit you have purchased.
- For cooling units, such as our many different models of fridges, the serial number is generally found on a sticker placed on the inside upper left corner of the unit. If this is not the case, please look for a sticker that may be placed in another location on the inside of the unit.
- For heating units, such as Pie Warmers and Ovens, the serial number is found either on an engraved metal plate or a sticker. Both of these can be found on the outside of the unit.
Arranging for one of our experienced service technicians to assess and repair your equipment is easy! With the serial number of your unit ready, please call our head office and ask to be put through to our service team so they can promptly assist with your needs. Our head office contact details can be found via our Contact Us page.
Our experienced sales staff will provide you with an ETA when you purchase your equipment. If you require an update on this ETA or would like to advise Avem Quirks of a delivery date and time that best suits you, please call our head office and one of our staff will be happy to help. Our head office contact details can be found via our Contact Us page.
Avem Quirks provides a 12 month warranty on all equipment sales. This warranty extends to all repairs needed as a result of manufacturer error and covers all repairs costs, including parts and labour.
Avem Quirks does not provide short-term rentals of equipment. However, Avem Quirks does provide long-term fleet rental packages. If you would like to discuss this further please contact one of our experienced sales staff via our Contact us page.
Avem Quirks prides itself on providing our customers with high quality, reliably built equipment solutions to suit their business needs. As the quality of second-hand or reconditioned equipment does not conform to our high standards, we do not sell units of this type to our customers.
All Medisafe Plus refrigerators come with a 24-month parts and labor warranty.
The AQ Box Monitoring Device is warranted for parts and labor during paid subscription periods.
The AQ Box warranty is void if incorrect installation or unauthorized modifications are performed without prior approval from Avem Quirks.
Once the report has been generated, go to the end of the report and click on the blue highlighted link, ‘Click here to print report’.
Choose the printer that you want to print to and click print.
To save the report to your PC, you will need to install the following programs to execute the printing functions.
From the generated report, press Ctrl + P
Destination: ‘Save as PDF’. This will need to be changed from your default printer.
Under ‘Report’ choose – ‘Device Temperature’. Select the device in the drop-down box and choose the ‘From’ date and time.
Choose the ‘To’ date and time.
Choose ‘Reading every (minutes)’. This can be from 1–99 minutes.
Once all parameters are set click the ‘Generate’ button and the report will generate in the background.
A video on how to generate a report can be found here.
Device Temperature –Users can choose a device, day and time range and print report or ‘Print to PDF’, OneNote (if installed).
Twice Daily -This report will give 2 readings of any device and print report or ‘Print to PDF’, OneNote (if installed).
Faulty Temperatures –This can show all devices in a group or individual devices and show total readings as well as faults.
Faulty Probe –This will show any device listed. Provides total probe readings for each set output including air temperature, simulated product temperature and ambient temperature. Asset History is used for device diagnostics.
Device Trip –Will show if the device has moved. Please note this is based on the nearest signal tower in the area and will reflect that base location.
Faulty Device Duration –Will show device probe temperatures outside of the set temperature and duration.
Compressor Decay –If installed will allow the technician to diagnose Compressor fatigue.
A video on how to generate a report can be found here.
Add Device – Administrator adding device.
Modify the device –This is only for approved users. It will enable added features or to change settings.
Add Users –Add a standard or Administrator user.
Manage Users –Change or delete user contact or select levels of access.
User Password –Change password by user. System administrator rights are needed. Add Group –Add a group to manage multiple devices.
Manage Groups – This is where you manage the email notifications and who can have authority to view devices, if you have multiple devices.
Add Notification –Add what information is sent on the notification and how often. Manage Notifications –Remove notification set up.
Email Templates, Remove Note – For Super Users only. Call history. Device information and backend data.
Signal Strength, Service Status, System Info –Selected device communication information and backend data.
This is where you view and download the monitored device temperature history and fault reports.
This is where you can add or delete notification responses and who receives them and how often. It also allows the user to manage passwords.
This screen provides an overview of the monitored device or devices assigned for you to view.
Yes, you can purchase more at most local pharmacies. However, please note that it is best to call our service team as this indicates that the putty/sealant compound has come away from the vial bottle and will need to be replaced. 100ml bottles of Glycerol BP are available at most pharmacies for approximately $5.00, but we highly
recommend that you contact our service department to send an approved technician to attend to this issue instead.
Not currently. Each vaccine refrigerator will be required to have its own AQ Box fitted.
We are continually looking for extra options, including additional probes to monitor compressor irregularities, door alarms, strobe lighting for the hearing impaired and other features as needed.
Yes, the sim card stores data up to 14 days so when the Telstra tower is back online the data will be sent to the cloud.
The AQ Device will continue sending data to the cloud until its own battery backup is fully exhausted.
A “No Connectivity” notification will be sent.
A battery pack or Uninterruptible Power Supply (UPS) is the best solution for running the refrigerator. This will also recharge the AQ Box.
Once connectivity is re-established, a notification will be sent.
For extra backup, consider purchasing a UPS and battery back-up pack here.
Yes, the data will “cache” store data and will send all lost data to the cloud when the signal is restored.
The sim has capabilities to store up to 14 days’ worth of data.
A “No Connectivity” notification will be sent.
Yes, the AQ Box Cloud Monitoring device has an 8-hour battery backup to ensure that it continues to send data to the cloud. You will still be able to view the data via any web-enabled device such as a computer, smart phone or tablet, providing you have an internet connection.
A “Power Fault” notification will also be sent to your pre-nominated staff.
For extra backup, consider purchasing a UPS and battery back-up pack here.
This is because the AQ Box Cloud Temperature Monitoring Device sim card
“pings” a location from the nearest Telstra receiver station.
In the event that you have lost or forgotten your password, please send an email to medisafeplus@avemquirks.com.au and request a new password for your email login.
The sim card that is placed inside the AQ Box Cloud Based Temperature Monitoring Device has a serial number linked to an Avem Quirks software license. Replacing this with another sim card that is not registered will result in the data and graphs not being accessed or seen via the cloud.
Please call our National Service number on 1 800 658 120 and we will troubleshoot the issue for you. If we cannot assist at this time, we will send one of our technicians on site to repair the issue.
On arrival of your new Medisafe Plus fridge the AQ Box – Cloud Based Temperature Monitoring Device is already fitted but will need to be activated.
Please complete the AQ Box Portal Registration Form that was inside the fridge and send the completed form to medisafeplus@avemquirks.com.au or complete it online. Our Medisafe Plus team will set this up to allow you to view the data via the cloud. We will reply when this has been completed.
The national Australian Department of Health ‘Strive for 5’ guidelines recommend that vaccines be stored between +2°C and +8°C to reduce the chance of product spoilage. We recommend you read and familiarise yourself with these guidelines: 'Strive for 5'
Your AQ Box will send a “Service Notification” at 11 Months from the installation date to remind you.
Please click here to book your service.
Ensure that the unit is not located in direct sunlight or in an area where the ambient temperature is above 30°C.
Check the condenser coil (located at the back of the unit) to ensure that air flow and heat dissipation are not restricted.
Check that the door has not been left open.
Check that the seal has not been damaged or obstructed, allowing cold air to escape from the refrigerated cabinet. If a new seal is required, please contact Avem Quirks Australia.
A “Temperature Fault” notification will be sent.
Check that there is sufficient air flow inside the refrigerator cabinet; that there are no large boxes or trays, stock is evenly distributed throughout the shelves, and there is space between stock and the evaporator plate at the rear of the cabinet.
A “Temperature Fault” notification will be sent given the AQ Box is correctly configured.
When you turn on your refrigerator, it will not be inside the pre-set temperature range of between +2°C & +8°C.
You can press any button on the controller or the red button on the Min/Max display to silence the alarm. The refrigerator will continue to come down into the pre-set range.
Your new Medisafe refrigerator will come with installation instructions. Please check that appropriate power is supplied to the unit.
Ensure the power plug is in the ON position.
Before turning it on, check to see if it is safe. Check fuses from main power supply. If there is an electrical supply issue, please contact your electrician.
If it is a Medisafe refrigerator issue, please contact AvemQuirks on 1 800 658 120.
There is no determinable time frame for this, and will depend on variables such as stock level and room temperature. We recommend that you are familiar with the Australian guidelines for Vaccine Storage, Strive for 5, and that your cold chain management system accords with guidance it provides. For more information about correct storage of Vaccine, please contact one of our experienced support staff. Strive for 5 guidelines can be downloaded here - http://www.immunise.health.gov.au/.
The average lifespan of a Data Logger is generally between 18-36 months however this will differ depending on how regularly the Data Logger is recording data. A Data Logger set to record at 5 minute intervals will have a shorter life than one set to record every 10 minutes.
If your Data Logger is a Generation 1 model: - Check the degree symbol, if the C is flashing, this indicates a low battery warning - The battery of the Reader may be flat. The battery of the Reader can be replaced with a G13, 1.5V battery - Your L.C.D Display may be damaged and replacement of the MIN/MAX Reader is required. Please contact Avem Quirks for a replacement Reader.
Your Medisafe fridge may rise above the recommended temperature outlined in the Strive for 5 guidelines for an unforeseen reason, such as power outages or breakdowns. This may cause spoilage of the product inside. The Data Logger DOES NOT notify you in real time if your unit rises above the recommended temperatures. The Data Logger solely records data to be reviewed later.
If this functionality is required, Avem Quirks can provide additional inputs, such as the Auto Dialler, to your Medisafe solution that will notify you in the case of certain events such as a power outage. Please contact one of our experienced sales staff for further details. You can find our contact details on the Contact Us page.
The National Vaccine Storage Guidelines are outlined in the Strive for 5 initiative. This recommends that vaccines be kept between +2° and +8° to reduce the chance of product spoilage. We recommend you read and familiarise yourself with these guidelines via the links below:
Immunise Australia Program Website: http://www.immunise.health.gov.au/internet/immunise/publishing.nsf/Content/IMM77-cnt
Strive for 5 PDF : http://www.immunise.health.gov.au/internet/immunise/publishing.nsf/Content/D7EDA378F0B97134CA257D4D0081E4BB/$File/strive-for-5-guidelines.pdf
